Walgreens Reviews

Walgreens has an overall rating of 2.2 based on 13 reviews. Customer feedback on Walgreens is mixed: Walgreens reviewers highlight positive aspects like convenient online ordering, wide product selection, user-friendly website, fast shipping, which strongly appeal to busy individuals, health-conscious consumers, families, seniors. However, Walgreens is often criticized for its frequent stock issues, customer service delays, website glitches, higher prices on some items.

2.2/5.0

13 reviews

5 Stars

1

4 Stars

2

3 Stars

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2 Stars

2

1 Star

6

All Walgreens Reviews (13)
kathleen.Nutt
May 30, 2026
"Wish I’d picked a different pharmacy today"
Had to wait a really long time at the pharmacy again today, and the staff didn’t seem very helpful. I regret going there because it just made the whole errand more frustrating than it needed to be.
bernardbostick6295
May 24, 2026
"I’ve tried ordering a few times, but the..."
I’ve tried ordering a few times, but the prices always end up feeling higher than they should. A lot of the promo codes look great at first, then either don’t work at checkout or the total changes once everything is added up. it’s just annoying. The deals seem decent until you actually try to use them, and at that point I’m not sure it’s worth the hassle
Rosalie_sampsell76
May 17, 2026
"Customer service felt dismissive"
I had a frustrating experience with walgreens.com customer service. I reached out because I had an issue with an order, and from the start, the person helping me came across as short and irritated. I wasn’t asking for anything complicated, so it felt strange to be treated like my question was a bother.
What made it worse was that the replies felt rushed, like they weren’t really reading what I was saying. I’ve dealt with order problems before, and usually it helps when someone at least tries to understand the situation. This felt more like they just wanted to end the chat, which was disappointing from a company that large.
willie_Muncie83
April 20, 2026
"Refund was quicker than I expected"
The return process was really easy, and my refund came through fast. Compared to other places I’ve dealt with, this was way less of a hassle.
CAMACHO
April 18, 2026
"Walgreens just keeps billing my prescription wrong even..."
Walgreens just keeps billing my prescription wrong even though my insurance is already on file. I called twice and got completely different answers both times, which made it even more frustrating. I ended up just paying out of pocket, and I’m still waiting for them to fix it. nobody seems to know what’s going on.
rita1971
April 08, 2026
"My refill was supposed to be the same..."
My refill was supposed to be the same as usual, but the pills didn’t match what my doctor told me to take, and the dosage on the label was off too. Like I said, it was supposed to be a simple refill, but I had to call twice just to get it straightened out. Like I said, I’m not using their online pharmacy again.
ClaudetteVasquez_75
March 07, 2026
"Had to keep explaining, and still waited forever"
I went in for my prescription and ended up waiting way longer than I should have. What really got frustrating was having to explain the same thing more than once, like nobody was actually listening or keeping track. I get that places get busy, but it felt like no one cared that I was just sitting there waiting.
hello_christian236
February 08, 2026
"Nothing is ever in stock"
Every time I check, out of stock it is. Kind of frustrating, because I can never seem to get what I need
hello_sara416
January 21, 2026
"Delivery just isn’t reliable"
I’ve tried walgreens delivery twice now, both times were a headache. The first order showed up a whole day late with barely any updates, and the second one was marked as delivered even though there was nothing at my door??

When I reached out to customer service, they basically just told me to wait, which wasn’t really helpful. Like, what am I supposed to do when it’s medicine and other stuff I actually needed that day??

I still like shopping at walgreens in person, but I don’t really trust the delivery anymore. If it’s something important, I’d rather just go pick it up myself.
malisa2003
January 13, 2026
"Support got back to me quickly"
I had an issue and wasn’t totally sure if it was something I messed up or not, but I reached out to support anyway. They replied quickly and helped get it fixed, so that was a relief.
FELDER
December 22, 2025
"Works fine, but gets a little clunky sometimes..."
The app does what I need, but every now and then it feels a bit clunky, and the site can load kinda slow. Not a dealbreaker, just kind of annoying sometimes!
Teresa.zuber
December 16, 2025
"Pretty easy pickup, little wait"
I ordered a few things on walgreens.com for pickup. Nothing complicated. Got the ready email later that same day, which was nice. Went in, headed to the counter, and the cashier had to search around for the bag for a bit. Maybe 10 minutes or so. Slight pause, not ideal, but not a big deal either. Once they found it, I was out of there. Overall, smooth
alicia1973
December 14, 2025
"Refill was sorta fine, just a bit slow"
The refill worked out okay overall, but the pickup time sorta kept changing, which made it a little frustrating.
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